What is your hours for customer support?
Mon-sat 10AM-6:30PM ET.
How long is your response time for phone support to help diagnose a problem?
We will get back to you within for business hours of your initial call or email.
How long do you warranty products?
Parts come with a standard 1 year warranty. Servers come with varied warranties from 30 days up to 3 years – exact terms are specified on your invoice.
What do you need to process a warranty claim?
For faster processing, please have your original order number, serial number on any relevant parts, and service tag on your server. Our service department will need to validate any serial numbers before they can process a warranty.
If I am returning something for a refund, how long until I get the amount refunded?
We will refund your money within 4 days of receiving your item(s). You will be refunded the total amount of your original order less any shipping and service charges.